Terms of service

TERMS AND CONDITIONS OF PURCHASE

  1. ABOUT EOMETRIC PRECISION
  2. HOW TO ORDER?
  3. USER ACCOUNTS, REQUIREMENTS AND CONDUCT
  4. PROCESSING OF PERSONAL DATA
  5. PRICE AND PAYMENT
  6. SHIPPING POLICY
  7. RIGHT OF WITHDRAWAL
  8. RETURN POLICY
  9. GUARANTEE
  10. INTELLECTUAL AND INDUSTRIAL PROPERTY
  11. LIMITATION OF LIABILITY
  12. APPLICABLE REGULATIONS AND JURISDICTION

 

In this document the user will find all the necessary information about the e-commerce services that we offer on our website. shop.eometric.com. We invite you to read them carefully and consult them whenever you want.

  1. ABOUT EOMETRIC PRECISION

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, shop.eometric.com, corresponds to Rodney Lloyd (hereinafter EOMETRIC PRECISION).

The identifying data of EOMETRIC PRECISIÓN are:

  • I.F.: ESX4992544A
  • Address: Marques Campo Sagrado 13, Barcelona, 08015-Barcelona (Spain).
  • Email: shop@eometric.com
  • Telephone: +34 624 221 562

The purpose of these Terms and Conditions of purchase is to regulate the making available of the information provided and the commercial transactions that arise between EOMETRIC PRECISIÓN and the users of the domain. shop.eometric.com.

Both browsing the website and purchasing any of the products offered on it imply acceptance by the user of these Conditions, Legal Notice, Privacy Policy and our Cookies Policy. EOMETRIC PRECISIÓN may make any modifications it deems appropriate to these purchase conditions.

If in doubt you can call us at +34 624 221 562 or write to us at shop@eometric.com, we will be happy to assist you.

  1. HOW TO ORDER?

To purchase, it is necessary to create a user account on the EOMETRIC PRECISIÓN website or otherwise enter as a guest user. The next step is to click on each of the “Products” you want and press "add to cart". To validate the purchase, you must complete the personal information, address, transportation and to finalize the payment.

  1. USER ACCOUNTS, REQUIREMENTS AND CONDUCT

In order to use most aspects of the Services, you may register and maintain an active personal user account. To obtain an account you must be at least 18 years old. Account registration requires you to communicate certain personal information to EOMETRIC PRECISIÓN, such as your first and last name, address, date of birth and email.

The user agrees to keep the information in their Account accurate, complete and up-to-date. Your failure to maintain accurate, complete and up-to-date Account information, including having an invalid or expired payment method, may result in your inability to access and use the Services or in the termination by EOMETRIC PRECISION of this Contract entered into by you.

The user will be solely responsible for all activity that occurs in their Account and agrees to keep the username and password of their Account secure and secret at all times, as well as to properly safeguard the terminal used.

The user will not be able to register more than once, unless EOMETRIC PRECISIÓN authorizes it, in the same way they will not be able to transfer or share their account with third parties.

EOMETRIC PRECISIÓN reserves the right to cancel or terminate an account when it considers that the user does not comply with the provisions of these General Contracting Conditions.

  • User Requirements and Behavior
  • The Service is not available for use by people who do not have the age indicated in the previous section.
  • The information provided by the Website will be used only for the correct management of the products offered by EOMETRIC PRECISIÓN.
  • The user undertakes to use the information contained in this Website for their own needs exclusively and not to directly or indirectly carry out any type of commercial exploitation of the contents and services to which they have access.
  • As a user of the Website, the user acknowledges and accepts that he or she is solely responsible for the use made of it, and for the services and content accessible through this Website.
  1. PROCESSING OF PERSONAL DATA

EOMETRIC PRECISIÓN informs that all personal data provided through this website will be treated confidentially and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of this data and repealing Directive 95/46/EC (General Data Protection Regulation). For more information, visit our Privacy Policy. (LINK TO IT)

Who is responsible for the processing of your data?

The personal data provided will be processed by UNIVERSO COSTURA, S.L., with CIF B67440594 and with address at Carrer Girona 6, ground floor, 08010-Barcelona (Spain), as Data Controller.

For what purpose(s) do we collect your data?

We collect your personal data to manage the online purchase of our products offered on the website. Also, we may send you information and communications of interest to you, if you authorize the sending of our Newsletter.

What data do we process and from what source is it obtained?

The data processed (Identifying data: name, surname, email, address, postal code and telephone number; Financial data: name of the holder, card number, code and expiration), are those that you provide through the registration form to make a purchase.

What is the legal legitimacy for the processing of your data?

We process your data on the legitimizing basis of consent when registering as a user on our website or when purchasing as a guest.

If you object and do not authorize the processing of your personal data, we will not be able to provide you with the online purchasing service.

How long do we keep your personal data?

The personal data provided will be kept for the time necessary to comply with legal and contractual obligations according to the regulations in force at all times and as long as we send you information and communications of interest to you, and you do not request its deletion or opposition.

To which recipients will your data be communicated?

We will not transfer your personal data to third parties except in cases where we are obliged by law or you yourself authorize us. In order to provide you with an adequate service, EOMETRIC PRECISIÓN may communicate your data to trusted providers who will process your data.

What are the rights of users who provide us with their data?

If you wish, you can revoke the consent provided and/or exercise your rights of access, rectification, deletion, opposition, limitation of processing and/or portability of data by writing via email. shop@eometric.com. The communication will contain the following data and documents:

  • Name and surname, attaching a photocopy of your DNI or other valid document that identifies you and, where applicable, of the person representing you; The use of an electronic signature will exempt the presentation of these documents.
  • Indication of your address and request in which the request is specified (the right you intend to exercise).

You will also have the right to file a claim with the corresponding Spanish Data Protection Agency/Control Authority (www.aepd.es), when you consider it convenient.

  1. PRICE AND PAYMENT

The price of the products sold on the Website are indicated in the descriptive sheet of each one and expressed in the official currency of the Economic and Monetary Union of the European Union (€).

Likewise, Value Added Tax (VAT) is expressly included in the prices. Shipping costs will be included in the final price. In any case, all these amounts will be shown to the user in a breakdown during the contracting process.

Prices may change at any time, but any changes will not affect orders for which we have already sent you an order confirmation.

EOMETRIC PRECISIÓN proposes the following payment methods; credit or debit card, Shop Pay, Apple Pay, PayPal and G Pay.

You can use the cards identified on our website as a means of payment. We guarantee that each of the transactions made is secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.

Clicking "review order"You are confirming that the credit card is yours.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to enter into any contract with you.

Once the purchase is made, the user will receive an initial email with the purchase information and the estimated delivery time. Likewise, it is possible that some of the transport companies send an email to the customer, making it easier to track the product.

 

SHIPPING COUNTRIES

SPAIN AND EUROPE

We ship orders to Spain and almost all European countries. Shipments to the United Kingdom do not include VAT or customs.

INTERNATIONAL

Outside Europe, shipping prices are calculated automatically with FEDEX and DHL. Prices do not include VAT or customs, which you have to pay when they arrive in your country.

 

SHIPPING RATES

SPAIN AND PORTUGAL

We ship orders to all of Spain and Portugal with Correos Express PAQ24 (for the peninsula).

SPAIN - PENINSULA: (delivery 1-3 business days):

  • shipping costs €3.95

BALEARIC ISLANDS (delivery 3-5 business days):

  • purchases of less than 2kg - shipping costs €6.95
  • purchases of more than 2kg - shipping costs €9.95

CANARY ISLANDS - only Tenerife and Gran Canaria (delivery 2-3 weeks)

  • purchases of less than €150 - shipping costs €19.95 (DUA included)
  • purchases more than €150 -shipping costs €39.95 (DUA included)

PORTUGAL (delivery 3-5 working days):

  • purchases of less than 2kg - shipping costs €6.95
  • purchases of more than 2kg - shipping costs €9.95

 

EUROPE - FEDEX WORLD CONNECT (delivery 3-14 business days)

Outside Spain and Portugal, shipping prices are calculated automatically with FEDEX.

Countries outside the EU, prices do not include VAT or customs, which you have to pay when they arrive in your country. Shipped with FEDEX WORLD CONNECT - Air or priority within Europe.

The advice is to order more things with friends to order for more people, it will be cheaper.

The Trazar and El Sable Kit raises the price quite a bit due to its dimensions.

COUNTRIES OF EUROPE:

Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, The Netherlands, Norway, Republic of Macedonia, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom

INTERNATIONAL - FEDEX WORLD CONNECT AIR (delivery 3-14 business days)

Prices for international shipping, rates are calculated automatically, and we ship with FEDEX or DHL. We always look as quickly as possible and use one of these logistics companies, it depends where you live.

The advice is to order more things with friends to order for more people, it will be cheaper.

The Trazar and El Sable Kit raises the price quite a bit due to its dimensions.

INTERNATIONAL COUNTRIES

North America: Canada, Mexico, United States

South America:Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela

Asia, Africa, Australia:

Bahrain, Hong Kong SAR, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Egypt, Morocco, Nigeria, South Africa, Australia, New Zealand 

 

Transportation and shipping costs

    Shipping will be made through external companies. All shipping conditions and responsibility for the delivery of the product will be assumed by the transport company.

    Delivery will be carried out by different transport companies, including: Correos, FEDEX, DHL, UPS and Correos Express

    Shipping costs are not included in the price of each of the products offered by EOMETRIC PRECISIÓN.

    Shipping costs will be calculated according to the weight, dimensions and volume of the product.

    • Delivery term

    The approximate delivery time is 2 to 20 business days, depending on the type of product.

    If for any reason the order has to be delayed, the transport company will contact the customer to inform them (only transport companies that facilitate product tracking).

    Once the order is confirmed, it is not permitted to make changes to the shipping address, unless the customer bears the costs and it is expressly accepted by both parties.

    1. RIGHT OF WITHDRAWAL

    As a user and client, you have the right to withdraw from this contract within a period of 14 calendar days, without the need for justification.

    The withdrawal period will expire after 14 calendar days from the day you or a third party authorized by you, other than the carrier or courier, acquired material possession of the order. The communication of withdrawal must be sent by one of the means indicated below, before the end of the period indicated above.

    To exercise the right of withdrawal, you must notify EOMETRIC PRECISIÓN, either by telephone number or email, of your decision to withdraw from the contract by means of an unequivocal statement, either a letter sent by postal mail or an email.

    The product must arrive at the EOMETRIC PRECISIÓN facilities as soon as possible, without any harmful delay.

    • Consequences of withdrawal
    • Refund of all payments received from you no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract, including delivery costs, with the exception of additional costs resulting from the choice on your part of a shipping/delivery method other than the ordinary delivery usually offered by EOMETRIC PRECISIÓN.
    • The refund will be made using the same means of payment used by you to pay for the purchase object of the withdrawal, unless you provide otherwise, and in no case may you incur any additional expenses as a result of the alternative method by you. selected.
    • Until receipt of the goods subject to withdrawal or communication of irrefutable proof of its shipment and/or return, we may withhold the refund.
    • The property subject to withdrawal must be returned directly to EOMETRIC PRECISIÓN without undue delay and, in any case, no later than within a period of 14 calendar days from the date on which the decision to withdraw from the contract is communicated. The deadline is considered met if you return the goods before the aforementioned deadline has expired.
    • You must assume the cost of returning the goods, that is, transportation to the EOMETRIC PRECISIÓN facilities.
    • You will be responsible for the decrease in value of the asset(s) caused by handling other than that necessary according to the nature, characteristics and operation of the assets.
    • In the case of packaging that cannot be returned to its original state, we request that you consult before proceeding to unpack the item. To avoid modifying any aspect that is not included in the product sheet and that may affect your desire to exercise the right of withdrawal.

     

    1. RETURN POLICY

     

    Returns and/or claims for defective or erroneous products must be communicated in writing to shop@eometric.com or by calling (+34 624 221 562), immediately or within 30 calendar days from the delivery date. The following information must be indicated in the writing:

    • Customer name
    • Order no.
    • Reason for complaint

    Claims must be accompanied by photographs that clearly show the incident and its scope.

    To be returned, as far as possible, the product must be unopened and in its packaging (sealed) by certified mail or by a transport company that facilitates tracking of the product.

    In the event that EOMETRIC PRECISIÓN is not responsible for the return or replacement, the customer will have to assume the costs of the return or replacement. In this case, returns with postage due will not be accepted.

    Transportation costs (both shipping and return) will be refunded only when EOMETRIC PRECISIÓN is responsible for the cause of the product return (sending the wrong product, product in poor condition, etc.).

    1. GUARANTEE

    Guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16, which approves the text of the General Law for the Defense of Consumers and Users.

    In accordance with this rule, the seller is obliged to deliver to the consumer and user products that comply with the contract, answering to him for any lack of conformity. The consumer and user has the right, depending on the nature of the product, to replace it, reduce the price or terminate the contract.

    1. INTELLECTUAL AND INDUSTRIAL PROPERTY

    The Website and all its contents (including, but not limited to, brands, logos, texts, photographs, icons, images, graphics, technology, links, audiovisual or sound content, the triple tape measure in T shape, the tool for measuring the advancement and depth of the human body, etc., as well as the graphic design, source code and other software elements contained in this website), are the property of EOMETRIC PRECISIÓN, and are have been duly licensed in their favor, and are subject to intellectual and industrial property rights, protected by Spanish legislation. Therefore, if you want to carry out acts of exploitation of the Website or its contents (reproduce them, transform them, communicate them, etc., beyond the activities authorized by the Intellectual Property Law) you need to obtain our prior written consent (data of contact at the header of this document), regardless of the purposes that move you. Likewise, it is prohibited to eliminate the identifying data of EOMETRIC PRECISIÓN as the owner of the Intellectual and Industrial Property rights of the Website and its respective contents, as well as take photos of the technology, tarnish, stain or damage the brand by other means.

    The fact that we do not ask you to stop using the Contents that are illegal or contrary to these conditions cannot in any case be understood as consent or authorization for said use. Nor does it constitute a waiver of the exercise of legal actions that may correspond to us.

    1. LIMITATION OF LIABILITY

    EOMETRIC PRECISIÓN could not be considered responsible for non-compliance with the contract concluded in the event of stock out or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and/or communications, flooding or fire.

    Force Majeure Events will include any act, event, lack of performance, omission or accident that is beyond our reasonable control.

    The user agrees to use the services and content, if accessed through the EOMETRIC PRECISIÓN corporate website, in accordance with the provisions of the law, morality, public order and these conditions. Likewise, you undertake to make appropriate use of the services and/or contents of the page and not to use them to carry out illegal activities or activities that constitute a crime and/or that infringe the regulation on intellectual and industrial property, or any other forms of legal system. applicable.

    EOMETRIC PRECISIÓN does not guarantee the permanent availability of the services, being exonerated from any type of responsibility for possible damages caused due to the unavailability of the service due to causes of force majeure or errors in the telematic data transfer networks, beyond its control. .

    1. APPLICABLE REGULATIONS AND JURISDICTION

    The use of our Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

    Any controversy that arises or is related to the use of our Website or with said contracts will be submitted to the non-exclusive jurisdiction of the Barcelona courts and tribunals. The use of our services implies express acceptance of the Barcelona jurisdiction. Since you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

    Last update date: December 2023